Privacy Policy

Contact details you submit (name, email, phone number, business details), payment information processed by our payment provider, call data generated by the AI receptionist (recordings, transcripts, caller number, call outcome), and standard technical data such as IP address, browser type and pages visited.

To set up and operate your AI receptionist, book appointments and follow up with your leads, process payments and subscriptions, provide support and optimisation, and send service or marketing updates you have opted into.

We share data only with the service providers required to run the service — payment processing, telephony and voice infrastructure, calendar and CRM integrations you connect, and hosting. We do not sell your personal information.

Calls handled by the AI receptionist may be recorded and transcribed to deliver, review and improve the service. You are responsible for ensuring callers are notified where your local law requires it; we can add a recording notice to your greeting on request.

We keep data for as long as your account is active and as needed for legal or accounting purposes, then delete or anonymise it. We use industry-standard safeguards, including encryption in transit and access controls, though no system can be guaranteed fully secure.

You can request access, correction or deletion of your personal data, or opt out of marketing email at any time using the unsubscribe link or by contacting us.

Questions about this policy? Reach us through the contact options on brndgurumedia.com.